Terms and Conditions

Terms and Conditions of Use. By using this web site you agree to be legally bound by these terms and conditions, which shall take effect immediately on your first use of this web site. If you do not agree to be legally bound by all the following terms and conditions please do not access and/or use this website. Matthew Reeve reserves the right to change or update these terms and conditions from time to time by posting changes online. Please review these terms and conditions regularly to ensure you are aware of any changes. Your continued use of this web site after changes are posted means you agree to be legally bound by these terms and conditions as updated and/or amended. If you are ordering services through the web site you are bound by the terms and conditions for sale set out below.

Terms and Conditions. All bookings for courses, workshops or any other events are accepted by Matthew Reeve strictly on these terms and conditions.

Customer’s Purchase Order. Matthew Reeve will not be bound by any terms of the Customer’s order that are inconsistent with the terms of this agreement. All orders are subject to acceptance by Matthew Reeve. No form of acceptance except Matthew Reeve’s written acknowledgement mailed to the Customer or Matthew Reeve’s commencement of performance shall constitute a valid acceptance of a Customer’s Order. Any such acceptance is expressly conditioned on assent to the terms hereof and the exclusion of all other terms; the Customer shall be deemed to have assented to the terms hereof, whether or not previously received, by use of any service provided by Matthew Reeve. If tender of these terms is deemed an offer, acceptance is expressly limited to the terms hereof.

Liability. Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of Matthew Reeve to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer for the service to which the claim relates. In no event shall Matthew Reeve be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Matthew Reeve had been made aware of the possibility of the Customer incurring such a loss. Nothing in these Terms and Conditions shall exclude or limit the Matthew Reeve’s liability for death or personal injury resulting from the Matthew Reeve’s negligence or that of his employees, agents or sub-contractors. By accepting these terms and conditions you agree that these limitations are reasonable and fair with respect to the nature of the services being provided and fees being paid, and that imposing greater liability, if accepted by Matthew Reeve, would mean charging you an increased fee. Nothing in these conditions shall be taken as depriving the Customer of any rights thereunder which it is unlawful to exclude where the Customer is a consumer within the meaning of the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982.

Language. Courses are usually presented in the English language, unless otherwise advertised. It is assumed that attendees will have a good command of the language of presentation.

Copyright. All materials supplied by Matthew Reeve are the copyright or other intellectual property of Matthew Reeve and/or third parties as the case maybe. Reproduction of any supplied material in any manner is not permitted without the express written consent of the intellectual property owner.

Non-attendance. Unless the booking is cancelled (see Cancellation by the Customer), if an attendee fails to attend for any reason then the full course fee remains payable.

Law and Courts. These terms and conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Notices. Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party given at time of booking or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

Third Party Rights. Nothing in this Agreement is intended to, nor shall it confer any rights on a third party whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Interpretation. Clause headings shall not be taken into account in the construction or interpretation of these terms and conditions. Except where the context otherwise requires, words importing the singular number shall include the plural number and words importing the masculine gender shall include the feminine gender and vice versa. References to persons shall include firms and corporations. Reference to specific statutes shall include any statutory extension or modification, amendment or re-enactment of such statute and any regulations or orders made pursuant to or under such statute.

Cancellation by the Customer. In the event of cancellation by the Customer the course fee shall be refunded under the following scheme:

Period between Cancellation
and the start of the Course
28+ working days Full fee refunded
21-28 working days 80% of fee refunded
15-20 working days 50% of fee refunded
7-14 working days 30% of fee refunded
0-7 working days No refund

As an alternative to a refund, if requested, where the booking is for a one-day course, all resonable efforts will be made to arrange a place on another course (if any) convenient to the Customer that is currently advertised for the same course fee. In this case the Customer will pay an administrative charge of £10.00 per delegate.

Cancellation by Matthew Reeve. Matthew Reeve will use all reasonable efforts to provide the course on the advertised date. If for any reason Matthew Reeve cancels the course then the course fee shall be refunded in full and no further liability shall attach to Matthew Reeve in respect to such cancellation. If possible Matthew Reeve will endeavour to re-schedule the course but this does not prejudice the Customer’s right to a full refund or attach any further liability to Matthew Reeve. Reasons for cancellation are typically circumstances beyond his reasonable control such as, but not limited to, unavailability of course tutors due to illness, inclement weather, strikes and transport difficulties.

Alteration. All advertised course details including but not limited to start and end times, venue, and tutor are subject to change without restriction.

Data Protection. All Customer data supplied to Matthew Reeve for course booking, marketing and other uses is held and processed by the third party Voicesource Limited following their privacy policy and in accordance with the Data Protection Act 1998.

General. If any of these terms and conditions are determined to be illegal, invalid or otherwise unenforceable by reason of laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.